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Terms Conditions That Govern Your Account

These terms set out the rules between you and monkey888 when you open an account, make deposits through Touch 'n Go eWallet, Boost, or GrabPay, and access the lobby.

Account eligibility appliesLocal law governs accessTouch 'n Go eWallet, Boost, GrabPay coveredUpdates notified via account

Explore the Lobby Read FAQ

HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights

Account Security

Your account is protected with OTP verification at login. If you suspect unauthorised access, contact live chat immediately and we will freeze the account while we investigate the breach.

Data Retention

We retain account and transaction records as required by our operating obligations. You may request a summary of your account data by submitting a written request through the email support channel.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can adjust cookie permissions through your browser settings at any time.

Requesting Changes

To update your registered details — including the wallet account linked for withdrawals — submit a verification request via live chat with your account ID and a copy of your identification.

What These Terms Cover and How They Apply

monkey888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your account with monkey888 is personal and non-transferable. When you fund your account using Touch 'n Go eWallet, Boost, or GrabPay, the transaction is subject to both our payment terms and the rules of the respective wallet provider. Deposits are credited once the wallet provider confirms

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the transfer — we do not control the timing on their end, but you can track status inside your account wallet history. Withdrawals go back to the same payment method used to deposit; our team verifies the account match before processing. Any account found sharing credentials
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or operating on behalf of another person will be suspended pending review. We may update these terms when our services change, and we will notify you through your registered account before changes take effect. Access to certain features depends on where local law permits, and it
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is your responsibility to check whether using this platform is lawful in your location. Players in Kuala Lumpur and across Malaysia can reach our support team if any clause here is unclear before they proceed.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

How to Contact Us About These Terms

Live Chat Open the chat icon from any page inside your account. Our support team handles terms queries, account access questions, and payment clarifications directly through live chat.

Email Support Send your question to our support address listed in the account help section. Include your account ID so we can locate your record and respond with the right clause detail.

Account Help Centre The help centre inside your account covers common terms questions — account suspension, withdrawal rules, and wallet-matching policy — without needing to contact the team directly.

Common Questions About These Terms

These terms apply to anyone who opens an account on monkey888 and uses the platform, including making deposits via Touch 'n Go eWallet, Boost, or GrabPay, where local law permits access.

We may update terms when our services change. We will notify you through your registered account before any update takes effect, so check your account messages regularly.

Breaches such as sharing account credentials or operating an account on behalf of someone else may result in suspension. Our team will contact you through your registered details during any review.

All deposits and withdrawals made via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX fall under these terms, alongside the individual rules of each wallet or banking provider.

Submit a written request via the email support channel with your account ID. We will locate your record and respond with the relevant account data or process the correction you need.

Reach our live chat team before continuing to use the platform. Continued use after reviewing the terms is taken as acceptance, so raise any concern with us first.

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