Reference

How monkey888 Handles Your Personal Data

Your privacy matters to us. This policy explains what data monkey888 collects when you open an account, fund it via Touch 'n Go eWallet, Boost, or GrabPay, and use our lobby — and exactly how we keep that data secure.

Data collected at account openingPayment data via Touch 'n Go eWallet, Boost, GrabPayYour right to access and deleteSSL-secured account sessionsContact us to update your data

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DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

monkey888 applies SSL encryption across every account session — from login through to payment confirmation — so data in transit stays protected. Account passwords are stored in hashed form; our team cannot read your password, only reset it through a verified OTP flow sent to your registered contact. We review data retention schedules periodically and remove inactive account data in line with applicable legal requirements.

SSL Encryption

Every page of your account session runs over SSL. Data moving between your device and our servers — including payment confirmations via Boost or GrabPay — is encrypted end to end.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear cookies through your browser settings at any time without losing your account.

Data Retention

Active account data is kept for as long as your account is open. After closure, we retain only what applicable law requires, then delete or anonymise the remaining records.

Access Requests

Submit a data access request through live chat or email with your registered account details. We verify your identity before releasing or deleting any personal information.

What We Collect and Why We Collect It

monkey888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register with monkey888, we collect the details you provide — name, email address, and contact number — to verify your account and keep it secure. When you make a deposit through Touch 'n Go eWallet, Boost, or GrabPay, our payment processor records the transaction

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reference and amount; we do not store your full wallet credentials on our servers. We also collect device and session data — browser type, IP address, and pages visited — to detect unusual login activity and maintain platform stability. Cookies help us remember your session preferences
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so you return to the lobby without re-entering your details each time. We do not sell your personal data to third parties. Data shared with payment processors is limited to what is needed to complete your transaction and is governed by their own privacy terms. We
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retain account data for as long as your account remains active and for the period required under applicable law after closure. You may request a copy of your data or ask us to delete it by contacting our support team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Privacy

If you want to review, correct, or remove data tied to your monkey888 account, our support team handles privacy requests directly. Reach out through live chat, email, or our on-site contact form — we aim to respond to all data requests within a reasonable timeframe. Players in Kuala Lumpur and across Malaysia can submit requests in English through any of the channels below.

Live Chat Start a live chat session from the account dashboard. Identify your request as a privacy or data query so our team routes it to the right person quickly.

Email Support Send your data access or deletion request to our support email address. Include your registered account email so we can verify your identity before acting.

Contact Form Use the on-site contact form and select 'Account & Privacy' as the subject. We will confirm receipt and follow up within the stated response window.

Common Questions About Your Privacy

Here are the questions we hear most often about how monkey888 handles personal data, cookies, and account information.

We collect your name, email address, and contact number at registration. Device and session data — IP address and browser type — are also logged to protect your account from unauthorised access.

No. Payment credentials stay with your wallet provider. We record only the transaction reference and confirmation status needed to credit your account after a successful deposit.

Yes. Contact our support team via live chat or email with your registered account details. We verify your identity first, then provide a summary of the personal data we hold.

Send a deletion request through live chat, email, or the on-site contact form. Select 'Account & Privacy' as the subject. We process requests in line with applicable legal retention requirements.

We share data only with payment processors — such as those handling Boost or DuitNow transactions — and only the minimum needed to complete your transaction. We do not sell personal data.

We retain data for the period required under applicable law after account closure, then delete or anonymise it. Active accounts are kept for as long as the account remains open.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoFAQ

How monkey888 Handles Your Personal Data

How We Protect and Manage Your Account Data

SSL Encryption

Cookie Controls

Data Retention

Access Requests

Reach Us About Your Privacy

Common Questions About Your Privacy

01 What personal data does monkey888 collect when I open an account?

02 Does monkey888 store my Touch 'n Go eWallet or GrabPay credentials?

03 Can I request a copy of the data monkey888 holds about me?

04 How do I ask monkey888 to delete my personal data?

05 Does monkey888 share my data with third parties?

06 How long does monkey888 keep my account data after I close my account?

Privacy Policy

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